Policy
Please review these terms before booking, purchasing a package, or signing the client waiver.
All sessions are scheduled in advance.
A minimum of 24 hours' notice is required to cancel or reschedule a session.
Cancellations made with less than 24 hours' notice will be charged in full.
No-shows are considered completed sessions and are non-refundable.
This policy protects reserved appointment time and allows consistent service for all clients.
Sessions begin and end at the scheduled time.
If a client arrives late, the session will still end at the original scheduled time.
Sessions cannot be extended due to client lateness.
All packages must be paid in advance unless a 2-payment plan has been approved.
Packages are non-refundable and non-transferable.
Monthly packages expire within the calendar month unless otherwise agreed in writing.
The 10-pack may be paid in full or, if approved, split into two payments.
Juliette provides:
Juliette does not provide:
Clients remain fully responsible for their personal health decisions.
Communication is limited to business hours unless otherwise agreed.
Text support is available only for clients enrolled in packages that include it.
Last-minute changes, repeated rescheduling, or unclear communication may result in termination of services.
By working with Juliette, the client confirms that:
Juliette reserves the right to modify or stop a session if safety is a concern.
Travel time is included in pricing unless otherwise stated.
Clients are responsible for providing a safe, clean, and appropriate environment for in-home sessions.
If the session location is unsafe, inaccessible, or unsuitable, Juliette may cancel the session and the session may still be charged.
Mutual respect is required.
Juliette reserves the right to refuse service, terminate a client relationship, or cancel remaining sessions in cases of repeated cancellations, disrespectful behavior, unsafe conditions, non-payment, or boundary violations.
Unused sessions will not be refunded unless otherwise required by law.
By booking a session, purchasing a package, or signing the client waiver, the client confirms that they have read, understood, and agreed to this Client Policy & Agreement.
This agreement is effective immediately upon booking or purchase.